OUR SERVICE PLEDGE

We, the loving and caring human resources of SDO Quirino, commit to SOAR in serving our customers:

Sustain the delivery of quality basic education;

Operationalize the quality management system for the 21st century competencies of our customers;

Amplify network of support from our stakeholders;

Re- engineer systems and processes of our agency for quality support services;

OUR FRONT LINE SERVICES

(Reference: DepEd CITIZEN’S CHARTER HANDBOOK 2023(1st EDITION)

  • EXTERNAL SERVICES

    • OFFICE OF THE SCHOOLS DIVISION SUPERINTENDENT (OSDS)

Legal Unit
Request for Correction of Entries in School Records
Personnel Unit
1. Acceptance of Employment Application for Initial Evaluation (Teaching
Position)
2. Acceptance of Employment Application for Initial Evaluation (Non-Teaching
and Teaching-Related Positions both promotion and entry)
Property and Supply Unit
1. Inspection, Acceptance and Distribution of Textbooks, Supplies and
Equipment
Records Unit
1. Issuance of Requested Documents (Non-CTC)
2. Issuance of Requested Documents (CTC and Photocopy of Documents)
3. Certification, Authentication, Verification (CAV)
4. Receiving and Releasing of Communication and other Documents
5. Receiving of Complaints against Non-Teaching Personnel
6. Receiving of Complaints against Teaching Personnel (Multi-stage
Processing)
Sample Template for Complaint

    • CURRICULUM IMPLEMENTATION DICISION (CID)

LRMDS
1. Accessing Available Learning Resources from LRMDS Portal
2. Borrowing of Learning Materials from Libraries
Alternative Learning System (ALS) Enrollment

    • SCHOOL GOVERNANCE AND OPERATIONS DIVISION (SGOD)

Planning and Research Section (PAR)
Request for Basic Education Data (External Stakeholders)
School Management, Monitoring and Evaluation Section (SMM&E)
1. Issuance of Government Permit, Renewal, Recognition of Private Schools
2. Issuance of Special Orders for Graduation of Private School Learners
3. Application for Senior High School (SHS) Additional Track/Strand
4. Application of Summer Permit for Private Schools
5. Application for No Increase in Tuition Fee
6. Application for Increase in Tuition Fee

  • INTERNAL SERVICES

    • OFFICE OF THE SCHOOLS DIVISION SUPERINTENDENT (OSDS)

Issuance of Foreign and Personal Travel Authority
1.1. Issuance of Foreign Travel Authority
1.2 Issuance of Foreign Personal Travel Authority
Budget Unit
1. Processing of ORS
2. Posting/Updating of Disbursement
Cash Unit
1. Handling of Cash Advances
Information and Communication Technology Unit (ICT)
1. User Account Management for Centrally Managed Systems
2. Troubleshooting of ICT Equipment
3. Uploading of Publications
Legal Unit
1. Issuance of Certificate of No Pending Case
Personnel Unit
1. Application for ERF (Equivalent Record Form)
2. Application for Leave
3. Application for Retirement
4. Issuance of Certificate of Employment
5. Issuance of Service Record
6. Loan Approval and Verification
7. Processing of Appointment (Original, Reemployment, Reappointment,
Promotion and Transfer)
8. Processing of Terminal Leave Benefits
9. Request for Correction of Name and Change of Status
Property and Supply Unit
1. Requisition and Issuance of Supplies
2. Property and Equipment Clearance Signing

    • CURRICULUM IMPLEMENTATION DIVISION (CID)

1. Program Work Flow of Submission of Contextualized Learning Resources
2. Quality Assurance of Supplementary Learning Resource

    • SCHOOL GOVERNANCE AND OPERATION DIVISION (SGOD)

Planning and Research Section
1. Request for Basic Education Data (Internal Stakeholder)
2. Request for Data for EBEIS/LIS/NAT and Performance Indicators

FEEDBACK AND REDRESS MECHANISM

(Based on ANTI-RED TAPE AUTHORITY
PSA Approval No. ARTA-2242-3)

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